Restaurant Manager Staff Training For Restaurant Owners That Suck at Training

So how do you make your managers better leaders so you can get your life back? Stick around and I'm going to share my top tips for restaurant owners to turn restaurant managers into restaurant leaders. Hey, Donald Burns, a restaurant coach, and today we're talking about something near and dear to me, and that's restaurant leadership. I've been in a restaurant business for 40 years now. Wow, that's a long time. And I've seen firsthand how restaurant owners have have a big struggle trying to get their team on the same page as far as training, especially when it comes to training their managers effectively. Hey, I get it. You don't have the time, you don't have the resources, and honestly, sometimes you just don't know how to do it right. Well, I'm here to tell you it doesn't have to be that way. With a little bit of effort and a little bit of a game plan, you can train your managers to become the best leaders possible. And in turn, that's going to make your restaurant the best ever. So let's get started. Don't forget to subscribe to this channel for more tips and tricks on how to be more successful in the restaurant industry. I mean, you really want to learn how to make more and work less, right? So let's set the ground rules. I don't use the word hate too often, but I hate the word manager. Because when you look at the root word of the word manager, look at the first part of it. It says manage. Do you really want someone who can just manage your restaurant or do you want someone who's going to lead your team? That's why I use the word leader when talking about someone who's out in front of the team, but leading the direction, leading the charge, and holding the team accountable. First off, it's important to understand the why behind the training and why you want to train people to become leaders and not just managers. It's not just about making people better employees. It's about making your restaurant better overall. When you have a well trained leader, you're going to see a whole domino effect of positive results, including better guests surveys. That means better online reviews, increased efficiency, and a more profitable business. Cha Ching. So it's not just about the success of your leadership team. It's about the success of your whole restaurant overall. So we got the why down. Now let's talk about the how. How do you go about training your leaders efficiently and effectively? Well, there's a few key steps you need to follow. First, you need to set clear expectations for Your leaders. This means outlining what you expect from them exactly in their behavior, in their responsibilities and performance. Once you have those expectations in place, now it's game time to start training properly. I like to use what's known as a 70, 2010 methodology. 70% of the training should be old school. The classic shadow method where they follow someone around, do what they do, say what they say. 20% should be a mentoring or active feedback session after each training day. Talk about what went good, one went bad, and how can we improve. And 10% should be an online video portal where they can go and have resources to watch and rewatch vital lessons over and over and over again until they get it. A lot of my clients get their team actively enrolled in my coaching program called the Restaurant Accelerator. It's also mission critical that you provide your leadership team with growth opportunities to learn, grow and develop those soft skills like communications, time management, and even basic budget stuff. Remember, one of the reasons people leave is a lack of growth and development. With any organization. If people don't feel that they're growing, developing and becoming better, they tend to get bored. That causes disengagement and then they tend to leave to another restaurant. The best way to keep people going forward is to offer them workshops, conferences, online courses, anything you can do to keep them actively engaged, growing, learning, developing and then becoming better people. Remember, restaurants become better when the people in to become better people. And then finally you need to have an active system for providing feedback and also finding out where they're stuck. This could be as simple as just a regular one on one performance evaluation. Or if you really want to step out and lead the team to greatness, you want to create a multi tier performance management program. The key here is you got to have a system that provides a way for you to monitor progress, provide feedback and make adjustments as needed. So there you have it. Training your leaders doesn't have to be a nightmare. It just takes a little more effort, proper planning and a commitment to help people grow, develop and become better. You're going to see that with a proper training program in place for your leadership team, they're going to become better leaders. And overall that's going to lead your restaurant to increased growth and profitability long term. Hey, thanks for watching and make sure to watch the next video because I'm going to share with you some secrets on why you can't find really great employees.