Short excerpt from a YouTube video by Donald Burns advising that investing in training and development—both operational and soft skills—creates a cohesive, dynamic restaurant team. Emphasizes continual feedback and opportunities for skill advancement so staff grow and move together toward shared goals.
By investing in training and development, you can shape these unique skills and personalities into a cohesive, magnetic, dynamic force. And this training shouldn't just focus on operational side of things. Soft skills like communication, teamwork, problem solving, time management are just as vital in a dynamic restaurant environment. Provide constant feedback and opportunities for skill advancement to ensure your team continues to grow together and moving in the same direction.
If your restaurant only works because you work 80 hours a week, it doesn't work.
