Two speakers break down the 3P framework for restaurants: People, Product, Process. Leaders often buy shiny tools thinking they'll fix problems, but culture is what actually drives sales and guest experience. It starts with leadership and flows down through the team.
People, product, process, roadmap. The 3P framework. In the people part, we basically, like. So think of it like combination within a combination. So the big combination is people, product, process. Inside the people part, there's another mini combination. It's usually mindset, culture, and hiring culture in your experience, you know, and it's pretty like. Like, when we talk about culture, a lot of times, like, I don't need culture. I need sales. I need money. I need profits. I need marketing. Right. Why do you think culture is probably the easiest thing to overlook but also the hardest to fix?
Yeah. I mean, the other things are, like, shiny. And you have this hope, like, if I get that, then all my problems will be solved, and then, like, the people are gonna change with it, you know, Like, I've got this toxic team, but if I get sales, then everything's gonna be fine, and that's just not the case.
Yeah. What do we say about sales? Sales hide.
Sins.
There you go. Yeah. And trust me, a lot of us have a lot of sins in our restaurants.
Yes, we do. And culture, it's like, I walk into my restaurant now and genuinely enjoy the people that are on my team, and we lift each other up, and it is a positive experience, and that sets us up to make better sales and to our guests better and to have good experiences. Because we're having a good experience.
Yeah. Number one thing we always teach in the TRC method is that culture flows.
Down, not up.
That's it. It always starts with.
It starts with me.
There you go. Yeah. So you're a great student, so you're probably one of my best.
If your restaurant only works because you work 80 hours a week, it doesn't work.
