Donald Burns says restaurant owners promote good employees to GM without training them, then blame the GM for failing. Set clear expectations, give consistent feedback, and mentor your manager. Burns claims you can transform a struggling GM in 30 days.
You may have a GM who's underperforming, missing deadlines, avoiding accountability, creating stress instead of solving it. Before you write them off, ask yourself something. Did you ever really train them to lead? Did you set clear expectations? Did you mentor them or just promote them and hope for the best? See, so many restaurant owners promote a solid employee to gm, but they never actually train them for what the role really demands. And then months go by and things start slipping. Then the resentment starts building and we feel like we're carrying the weight again. But here's the reality. They don't need more blame. What they really need is more structure. They need more feedback. They need you to lead the leader. And here's the thing. When you do that, you're going to unlock something powerful. I have seen underperforming GMs turn into A level leaders in just 30 days. Not because they changed, but because the owners did. They actually started stepping up and being the leader that they needed to be for them. Now you can follow me to learn how to build leadership inside your restaurant or you can apply for a strategy session@therestaurantcoach.com all you have to do is take some action.
If your restaurant only works because you work 80 hours a week, it doesn't work.
