A short spoken segment by Donald Burns advising restaurant leaders that team cohesion requires clearly communicated expectations, firm standards, accountability, and the willingness to fire employees who don’t meet those standards. Burns frames these actions as the difference between true leadership and mere management.
You see, if new hires don't see themselves as a member of your team, they're going to be more concerned about their own agenda than the team agenda. If you want to avoid hiring people who don't see themselves as a member of your team, you got to make sure you're clear on what your restaurant expects from its team members. You must make sure your team knows the standards that you expect them to live up to. You must hold them accountable for the standards, and you must fire people that don't live up to the standards. If you're not willing to do that, then you're not a leader, you're just a manager.
If your restaurant only works because you work 80 hours a week, it doesn't work.
