Donald Burns got a call from a crying client who said he couldn't keep going. Burns asked for specific numbers and data, not excuses. The client started showing up, finished the work, and became one of his best.
He actually called me. Like, it was probably two months into it. He called me one night. He's like, you know, I got to talk to you. And I remember it was a Saturday night and we're right about to go out, me and my wife, and he called me, he was crying and he's like, I can't do this anymore. Like I'm. I'm losing money. And I'm like, you know, you haven't done your 515report yet. I've been asking every week. I still don't have a piano from you, like. And I was like, we can't progress if we don't have real data and real numbers that we need to figure some things out. Yeah. And that was a phone call that, like, turned everything around. He never, he never misses a call. He's, he's does his work. He's one of my favorite clients now. He's awesome. Yeah.
If your restaurant only works because you work 80 hours a week, it doesn't work.
