Short motivational video by Donald Burns about the importance of culture in restaurants. Introduces the 'triad'—mission, core values, and vision—and urges operators to actively live those principles daily rather than just professing them.
Without the right culture, you're always going to be stuck working in your restaurant. Culture first starts off with understanding what's known as the triad. And the triad is your mission, core values and vision, and then you got to bring them to life every day within your four walls. 80% of restaurants talk a good game when they talk about core values, but few have the courage to live them through their actions that they and their team take daily. I want you to be in the 20% that actually walk their talk.
If your restaurant only works because you work 80 hours a week, it doesn't work.
