Two restaurant leaders discuss overlooked pre-shift habits: a daily conversation where managers visibly participate, a peer-quiz routine that makes staff articulate how they'll boost guest satisfaction, and role-playing exercises for real-world scenarios. These structured rituals improve team cohesion and guest outcomes.
And once
we've got that
change and we talk about it in our pre shift every day, you know what I
mean, they probably look at me going, oh, here we go, that's on it again. Yeah,
but you know, it makes a difference, you know what I mean? But now I make them appreciate I'm there, I'm going to look it up, we're going to get it started. And now you're on the pre shift. Yeah, let's go. That's it, that's it.
And during the, now that they're leaving the pre shift they have to quiz their peers. So you tell me one way that you're going to
increase your guests.
So they're actually now having to engage amongst each other because they have trouble role playing. It's one of those things that we need to do more of. But this is a really great opportunity to lift each other up
right.
If your restaurant only works because you work 80 hours a week, it doesn't work.
