This content was created by Donald Burns. This content was uploaded by Donald Burns. This is a YouTube video titled "The Secret Power of Random Check-Ins #LeadershipTips #TeamCulture #RestaurantLeadership" containing a conversation between Lisa and another speaker discussing leadership strategies in restaurant management, particularly the benefits of owners being present and conducting random check-ins to maintain team culture.
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You know, a challenge that I've had even myself is just, like, when there is a communication between team members or even between two locations now, you have to nip it in the butt very fast. And I think. And so I think that if the owner is not involved and they don't have a physical presence or. And I think your team will also take advantage of that. Right. And so that's another disease that can exist in restaurants. So the reality is a lot of owners are not present. And I like to think my staff likes that I'm present. But, I mean, I don't know. We'd have to ask them.
When I come to Chicago, I'll ask your staff.
Yeah, I think I definitely. I keep them. The things that I've learned being an owner, I never put myself on the schedule. They should not know when I'm coming. I love that.
I love that. That should be. Every owner should do that. You should never be on the schedule. You should just be like. You should pop in randomly. That's the best way to get your finger on the pulse of the culture.
Yeah, I agree. And so, like, whether that means. And it's really funny, too, because, like, some of the. You'll hire team members, and they won't even at first know who I am if I wasn't sitting in the interview. And you know me, I'm, like, in a hoodie and sunglasses, and they think I'm so. I'm just, like, all eyes. I'm almost like a secret shopper, yet I'm the owner.
If I walked in your restaurant, I would like. So if you ever walk into Cafe Cremery in Chicago and you see a woman with a hoodie on, sunglasses, headphones on, on her laptop in the corner.
As Lisa, that's Lisa. I know. I adapted hoodie culture when, you know, I love that. I know a lot of people in Chicago like walking around and things, but the other thing is just that you get stopped a lot. Right. And so with that being said, I just, like, adapted a hoodie and sunglass culture just so, like, I can go incognito.
