Short testimonial-style YouTube video (uploaded Jan 14, 2026 by Donald Burns) in which two speakers describe how adopting the TRC Method transformed their restaurant. Main claims: the TRC Method shifted their leadership direction and focus, gave leaders confidence and guidance, and helped change workplace culture by clarifying standards and making them adoptable by staff.
It's been an amazing journey. And since joining the TRC Method the group, our business has changed a lot. It's turned upside down. You know what I mean? We were going in one direction and, you know, running the restaurant, the processes, the systems, the food, the service, that's the easy bit, you know what I mean? The hard bit is changing the culture to get everyone on the same page, you know, really cementing those. The standards and getting everyone to meet those standards. And it has some challenges and also.
For us to have the direction and focus, because as leaders, you actually have to know where you're heading. You can't just make it up as you go along. So for us, we've had the confidence through the TRC to actually have a guidance, and we roll these out in the format that. That our staff could embrace it. No, he's bleeding it and just saying, just understand it, just get it. You've got to live it. They've got to be able to build on what we're teaching them, what we expect from them.
If your restaurant only works because you work 80 hours a week, it doesn't work.
