Short diarized conversation about hospitality culture and guest experience. Speakers reflect that personal interactions—greeting guests, opening doors, offering seats by the fire—remind staff why guests visit and help prevent work from becoming stale or merely a job. The clip emphasizes that hospitality is meaningful work rather than 'just a job.'
But it's really good for us. I like getting out there and being reminded what our guests why they come to us.
Yes.
We enjoy the fact that someone opens the door for us or says hello or recognizes us or, you know, would you like to sit by the fire? You know, just all these sort of things that people share with us that we reminded because it's very easy to get stale and just. It's a job. This isn't a job.
I know.
Yeah. We both agree that.
Yeah. You work far too hard to. For it just to be enjoy. You know what I mean?
It's a lot. It's a lot.
It definitely is a lifestyle. It's just definitely what you want to cultivate. And that goes back kind of the culture.
If your restaurant only works because you work 80 hours a week, it doesn't work.
