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Donald Burns tells restaurant owners to stop accepting lateness, laziness, and excuses. Raising standards hurts at first, but poor results come from low habits, not bad systems. Trade your ego for excellence.
Donald Burns tells restaurant owners to stop accepting lateness, laziness, and excuses. Raising standards hurts at first, but poor results come from low habits, not bad systems. Trade your ego for excellence.
You know, you don't need another course book or podcast. You need higher standards. It's not your systems. It's not your menu. It is your standards. You say you want world class, but your habits scream out average. You tolerate lateness, laziness, and excuses. And then you wonder why your results are small. Let me be clear. Your restaurant is a direct reflection of your standards. Period. If you accept mediocrity, you will get mediocrity every single time. Raising your standards means raising your personal pain threshold. It means saying no to the things that used to feel like oxygen. It means trading your ego for excellence. The life you crave is on the other side of the standards that scared the out of you. So are you brave enough to raise the bar.
If your restaurant only works because you work 80 hours a week, it doesn't work.
