A short coaching message from Donald Burns aimed at restaurant owners and leaders: he lists common bad habits (e.g., interrupting staff, temper tantrums, substance use at work, chronic lateness, indecisiveness) and advises that habits can be unlearned if the owner is honest with themselves and motivated to change.
Your restaurant reflects your habits. Now, those habits might not be visible to you, but your team and your guests see them. So what are some bad habits that restaurant owners have? Talking over someone when they're talking. Not listening. Throwing temper tantrums. Being too affectionate to the staff. Drinking or drugs at the restaurant. Being late. Changing your mind a lot. Habits are learned behavior. So if you learned a bad behavior, you can unlearn it and learn a new behavior. The one step that is required is that you have to be honest with yourself. And step two is you're going to have to want to make some changes to be a better leader.
If your restaurant only works because you work 80 hours a week, it doesn't work.
