Donald Burns walks restaurant owners through hiring and onboarding. Use behavioral and situational questions to assess skill and attitude. Involve your team in interviews to find the right fit. Then onboard properly: teach culture, values, and expectations from day one, with ongoing training so staff and the restaurant grow together.
The interview process is critical.
For identifying.
The right person.
I recommend.
Using a mix of behavioral and situational interview questions to get a better understanding of the person's skill, experience, and especially their attitude. And don't forget to involve your existing team into the interview process. Their insights can be incredibly valuable in.
Identifying who.
Might be the best fit for your restaurant. Now, once you've hired the right candidate, it's critical to set them up for success with a comprehensive onboarding and training program.
I cannot.
Emphasize enough the importance of instilling your restaurant's cultures, values, and expectations from day one in the onboarding.
And training process.
And make sure you're.
Providing ongoing training.
And development opportunities to help your team grow improve their skills, because that's going to actually just turn into a benefit for your restaurant. As your team gets better, your restaurant's going to get better.
If your restaurant only works because you work 80 hours a week, it doesn't work.
