Donald Burns (speaker) urges leaders to keep training their teams until new behaviors become automatic habits. He emphasizes leaders must persistently train until team members "can't get it wrong," replace old habits, and notes that organizational change begins with leaders changing their own habits first.
If your team is not producing the results you want, your duty as a true leader is to keep training them effectively and clearly until they know how to do it. Until it becomes a habit. Your duty as a leader is to train and train until they can't get it wrong. You train until the old habits are not even around anymore. Now, here's some good news. You have the skill and the power to break old habits. But it starts with changing your old habits first. All change starts with a change in ourselves before making a change in others.
If your restaurant only works because you work 80 hours a week, it doesn't work.
