A short spoken-minute video by Donald Burns advising restaurant leaders to focus on appreciation to improve team performance. He emphasizes noticing what is right (not just what's wrong), connecting with staff through one-on-one conversations, modeling correct behavior, offering sincere eye-contact thank-yous, and scheduling moments of gratitude throughout the day.
Hey Donald Burns with a Restaurant Coach Minute. You know one of the most powerful human needs is a need to feel appreciated. Now looking around your restaurant, I'm sure you could find or notice something that is wrong. You could probably also find or notice something that is right. See what we focus on we tend to get more of Connecting with your team is a must if you really want to become outstanding. That does not mean sending them a passive aggressive email text or posting a memo in the employee break area of all the things they have done wrong and all their transgressions. That means one on one communication. Talk about your expectations, show them what is the correct way, be the example and while you're talking to them, be grateful too. Look them in the eye, smile and give them a sincere thank you. See, appreciation doesn't have to be complicated, it just have to be sincere. And make sure to schedule moments of gratitude throughout your day to the people on your team and in your life that matter. How do you get a restaurant and the life you want by being grateful?
If your restaurant only works because you work 80 hours a week, it doesn't work.
