Uncovering The Real Reason Behind Business Problems: You Won’t Believe It! #restaurantowner

5 Jun 2023 · 1 min

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Donald Burns (speaker) argues that business problems are fundamentally people problems, and that people problems reduce to communication problems. He identifies three specific communication failures—miscommunication, lack of communication, and lack of clarity on expectations—and emphasizes the need to establish clear expectations to avoid these issues.

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You have to establish clear expectations. Remember, we talked about that all business problems are people problems. There's another side of that coin. I say all business problems are people problems, but all people problems are communication problems. And those communication problems are three things. Either miscommunication, lack of communication, or lack of clarity on expectations. One of the three things. That's the only three things that ever mess up. So you have to establish clear expectations.