A short conversational segment from a YouTube video where two speakers advise business owners to set expectations and boundaries with clients. They emphasize that owners can require clients to take specific actions ("doing X, Y and Z") as a condition for guarantees, and that business owners "make the rules" and may choose who to work with rather than defer to client demands.
Yeah. The other thing that was really great that your team helped me with was like, you're allowed to have expectations on the client, too. I feel like as business owners, we always think it's on us, and I think that's why we're reluctant to guarantee something. But when you're like, no, you have to be doing X, Y and Z for me to guarantee it, I was like, oh, well, then that's no problem.
Well, and you make the rules, too. It's your business at the end of the day, and you can choose who you want to work with. And I think sometimes people think, like you said, you have to bow down to the client and be like, well, we're doing everything they want. It's like, no. You can put boundaries in place and say, this is what we're expecting from you as well.
