HubSpot's Conversation Inbox now lets you assign conversations to specific users or teams when moving them between inboxes. The update adds flexibility to how you route and manage incoming messages.
Hey friends, the Conversation Inbox recently got a pretty cool update where when you move a conversation from one inbox to another one, you can choose who it gets assigned to. So check this out. Here I am in the Conversation inbox and if I'm going to move this conversation to another inbox, I can choose an inbox. This has always existed, but previously you weren't able to assign a particular user to assign it to. Now you can. Look, it can be assigned to any user. You can keep the current assignment, you can assign it to no one, which I think is what the default was. You can do it specific users and teams or you can do it to the contact owner. So you just select one of these. We want to assign it to that team let's say. And then you can add any comments if you want so people know why it is being moved. This is now live. Check it out, let me know what you think and let me know if you have any questions.
