This is a YouTube video titled "Chris' unique EOS L10 structure." It contains a monologue by Chris explaining the organizational division of his company into marketing, sales, accounts (client service), and operations, highlighting the different incentives and the structure of their Level 10 meetings. The content is a single-speaker explanation about company structure and meeting organization from December 15, 2023.
Back to your L10 question. Our company is divided into marketing sales accounts, which is client service and ops. I chose to split client service and ops because they have different incentives. Accounts is more an advocate for the client. They don't care how much you spend, they just want the client to be happy because they have to hear about it. Versus Ops is more agency centric about profitability. So it's kind of odd to have those under one umbrella. So we split those marketing sales accounts ops. So we'll have a war room level 10. We'll have a marketing level 10, sales accounts, ops. And then we have one more that's a bit different. We have a retention level 10 I.e. accounts and Ops heads. There.
