Conversation Intelligence Update

A walkthrough of new conversation intelligence features in sales and service hubs. Learn how to create and manage coaching playlists for call recordings to share and coach more effectively.
Hey, friends. Big new update to our conversation intelligence tools inside sales and service hubs. You can now create coaching playlists. Check this out. So here I am in the coaching playlist section. You go to sales, it's this new thing right here. And you get this page. If we create a playlist, we just got to give it a name, like maybe bd, BDR Onboarding. We could give it a description like, you know, the best of the best. Here are examples of great BDRs doing great things can do a folder. We can make it available to only me. We'll. We'll make it available to everyone I like to share. We create it and now we have a playlist that we can add recordings to. So if we head over to our call Recordings page, check this out, we'll open, you know, this, this call right here. This was just a humdinger. This was. This was really the best one we've ever seen, ever. We can now just add this to a playlist. And here we can select my BDR Onboarding playlist thing, which we can add a description if you want. Check out Kyle on this one and you can even trim it if you want to just share a certain bit. Like, wow, he asked a really great, great question at this particular time. Go ahead and add that to our playlist. And now if we go view our playlist. Here we are. My playlist now has a recording in it. You can follow it if you want. You can move it or delete it because we have folders and things. Anyway, this is pretty exciting. This makes Call Recordings a lot more actionable and shareable. It's currently in beta, but check it out. Let me know what you think and let me know if you have any questions.










