HubSpot launched a Customer Agent that automatically resolves Tier 1 support issues with knowledge-based responses. It's hitting 70% resolution rates, letting teams scale support without losing control or visibility.
Customer Agent officially entered the chat. So many of you joined us live, even with the platform change and a chat that well, decided not to chat. We see you, we appreciate you and we'll get that resolved as soon as possible. Huge thanks to the HubSpot team for walking us through what Customer Agent actually does right inside of HubSpot. It's not just AI support, it's more fully automated Tier 1 resolution and knowledge based responses with guardrails with resolution rates climbing towards 70%. That definitely caught my attention. If you're thinking about scaling support without losing visibility or control, this was a big one. Definitely check out the recording which will be up on YouTube later this week. I will catch you next week for the admin hug show and tell which is my favorite session type. See you in the chat and you know I'll get it working by then.
