This is a YouTube video titled "Delight is Not Only Happy Customers" containing a discussion between two speakers about the concept of customer delight, emphasizing its multifaceted nature beyond just customer happiness. The conversation explores different versions of delight and the nuanced approaches required in the inbound methodology. The content is from September 30, 2022.
Yeah, and. And I agree with all that, and I think what you're kind of hitting.
On here is that.
Delight can mean a lot of different things. Right. Delight doesn't just mean happy customer. Right. Like, it means so much more than that. And there's a lot of tactical value behind it.
And I think, like.
Those are kind of three different examples.
That was, like, very.
Different versions of delight. There's always going to be different versions for your customers.
And it always takes.
A much more nuanced.
Approach when you're thinking about this stage.
Of the inbound methodology. Right.
So I think we're going to get.
Into all of it.
