George B. Thomas recaps a Help Desk Admin HUG session on building repeatable support systems instead of constant fire drills. Service Hub improvements and beta features were discussed. The next session is next Tuesday.
Hey admins, a quick recap from today's hug in case you couldn't attend live or were in awe for the whole hour with how awesome service Hub has become. I mean, I could barely keep up with all of the beta and help articles in the chat. Kind of hope somebody put those somewhere. Anyway, we dug into Help desk and how to turn support from constant fire drills into actual systems. If support lives anywhere in your world, catch that recording. It shows you how to keep the heat without the chaos. See you in the chat next Tuesday.
