A process consultant argues that hiring someone outside your industry can actually be better. They focus on workflows, technology, and documentation, and say an outsider's perspective drives innovation and efficiency.
Hi, everybody. Today I want to talk about what it means to hire a process consultant who does not understand your industry. And newsflash, I'm actually going to suggest it's a good thing here. I know I get a lot of questions in my own business, in consultations, in networking events, asking, do I work with a certain type of industry when I'm doing my consulting? So, for example, I work just. Just as backstory here. I work with workflows, technology and documentation, which means writing down how you do things, figuring out how you do things, and making sure you got the right tools to do those things. Those are the three things I do. That's it. And a lot of the times people will ask me, well, what industry do you work with? Have you worked with a lawyer before? Have you worked with an accountant before? And I'll be like, yeah, yeah, yeah. But I'll usually answer their questions with kind of an explanation, saying something along the lines of why it's actually a benefit for someone who works in process to not know your industry as well. So hear me out on this one. This is probably a controversial opinion, but is something that I have embodied in my business and it is guiding how I operate. So when you're working in process, your whole goal is to innovate how you do things, not only to be more efficient, which that's, of course, that's a given, right? You want to be more efficient, have less steps in a process to get to point A, to point B.
