This is a YouTube video titled "How improving your process can make happier clients 🥰" containing a monologue or presentation from August 23, 2024, discussing the importance of adding a quality assurance step in a business process to improve client satisfaction by preventing errors before printing. The speaker explains how simple process tweaks can reduce client burden and improve outcomes.
Like many new processes, this one that we have up on the screen has the quality assurance step happening by the clients. They are the person checking for quality, and that is usually a good sign that you can easily tweak this process to make the customer happier by making sure mistake fixing is not on their plate. One thing we could do here is before we go to the print step of our process, we can have a proofing check. That means design, proof, revise, and then print. So we're just adding in this quality assurance step into our process to ensure that our client isn't unofficially our quality assurance tester down the line. These kinds of simple errors oftentimes are known by you and your team, but either are not practiced or have just never been implemented. And they're way more common than you think. The good news is, because they're so simple, fixing this problem in your business is also so simple.
