This is a YouTube video titled "How to Incorporate Customer Feedback 👂" containing a monologue or presentation from August 21, 2023, explaining a three-step process for collecting, promoting, and processing customer feedback within business workflows. The speaker outlines practical tools and methods for managing feedback effectively.
If you want to take customer feedback and incorporate it into your business processes, all you really need to do is follow three simple steps. Step one is figure out some kind of way of collecting feedback internally and externally. An easy way to go about that is a Google Form ClickUp form smartsuite Form Insert whatever form builder you use here. Step two is just making sure people know that that form exists. If you're trying to work with external stakeholders here, one easy thing to do is to add a link into your business email signature for all of your users. That's what you see right here. The final step of the feedback process is to have a plan in place for receiving that feedback, reviewing it, and learning from it. The way we do that here at ProcessDriven is to have each piece of feedback assigned out to an individual person whose job it is to turn that feedback either into ideas, issues, testimonials, or something else based on what actually it contains. That's our workflow for processing feedback. What's yours.
