How to Scale Your Agency to 300K a Month in 2 Years with Johnathan Dane

Welcome to episode 97 of Inbound Agency Journey. This is Andrew, and I'm excited to have you here this week. We've got a great conversation that Gray has with Jonathan Dane. Jonathan is the founder of ClientBoost. They are a PPC agency that has scaled to $300,000 in monthly recurring revenue in just 24 months. And in this podcast, Jonathan breaks down his process. He and Gray chat all about the journey that they went on and how they focused their time and attention during those 24 months to get up to that critical mass. And the key takeaway is this. How much time and attention are you spending on your agency marketing? That's the first step because if you don't have prospects coming in the door, nothing else matters. So I'm not going to give a give away any more secrets. This is an awesome interview. Get a notepad ready. Jonathan shares a lot of great things about the processes and the strategies that got their agency up until that point. Before we hop into that conversation, this podcast episode is brought to you by doinbound. Doinbound is process and project management for agency pros just like you. So if you are looking for that tool that gives you a framework and a structure to organize the way that you work and to make things repeatable. Process driven. Because we all know we need processes to scale, but we also need to be flexible in terms of servicing projects. We also want to be able to save things as templates and move forward and continue to innovate over time. Do Inbound was built from the ground up with agency pros in mind. Just like you. Gray and I started this company a little over three years ago after growing and scaling our agency, Guavabox. So you want to learn more about Do Inbound and how it can help you streamline your client servicing process, all by building off of documented templated processes, head over to doinbound.com you can check out a demo there. Without further ado, folks, let's get to the interview.

Welcome to Inbound Agency Journey. This is the show where inbound agency leaders share the strategies, shortcomings, and successes they've experienced in their journey toward building their dream agency. Now, here are your hosts, Andrew and Gray.

All right, welcome to this week's Inbound Agency Journey episode. This week, we have the privilege and honor of bringing on Jonathan Dane from a PPC agency called ClientBoost onto the podcast. Jonathan, how you doing, man?

I'm doing great. It's. It's rainy here in Southern California. It's not the usual, but we feel like the drought is being helped out right now. So everybody's happy.

Well, I love how it's raining for both of us and it's surprising for totally different reasons. Here in western Pennsylvania, we're getting rain, but instead of, instead of the usual beautiful weather, we're getting rain instead of, you know, six inches of snow today. So little bit different climate.

Yeah, yeah, Love it. Cool.

Well, I appreciate you coming on and connecting. So let's start off just so people can get to know you a little bit. Let's start off with kind of your story and how that leads into the Client Boost story. And then we'll kind of walk through where you guys are today and dig into some of the lessons you've learned, but just hit us with your story and how Client Boost came about.

Okay. Yeah, Cool. So I'll give like the short version because I think it's interesting, but it's not that interesting at the same time. So I'm actually originally from Denmark. I was born and raised there. Came over here when I was about 21, I'm 29 now and went to school over here and actually started doing auto detailing on Craigslist. And that's where I got to figure out how marketing was interesting for me. And I was able to create Craigslist postings that had images before and after, pictures of waxing the car, not waxing the car kind of thing. I was making like three to four hundred dollars a day on good days here in Orange County, California. And that's when I was like hooked. And then I was kind of tired of the hard labor, got a job as a customer service rep for a company in Newport beach. And they then introduced me to Google AdWords and say, hey, learn this, figure this out. So fast forward, I went to a two day seminar in LA and learned more about AdWords. And I was like, at that time, I'm going to do this myself. So I actually used Craigslist again to push my PBC services, which looking back I'm like, how the hell did anybody want to hire somebody from Craigslist to do this? But it worked. I got my first couple of clients from there and then after school when I graduated, I went to Utah to co found another agency there and then was there for about a year and a half and then came back to Orange county and then started Client Boost in January of 2015. And like right now we're at the two year anniversary. So yeah, that's kind of the start, the quick story. Yeah.

Wow. What brought you over from Denmark?

So I'm Half Danish, half American. My mom and her side of the family still lives over there and my dad lives over here. So I never really took advantage of my dual citizenship.

It's awesome. So I love the fact that you guys embraced the design and marketing and just producing this content and that, that has been kind of the key to your growth even as a PPC agency. That you guys are getting it, that you guys are getting a lot of business through, through content.

Right?

What I mean, I guess like the classic objection that people have is like, I need to take all of my. In the agency space, the barrier to entry is low.

Yeah.

And there's usually not a lot of fundraising that goes into this. So people are like, well, I don't have money to put towards. I need to put all that, all the money that I have towards the client work. And then whatever's left is like, that's the profit. As an owner, how did you, did you raise money or how did you fund this early on?

So it was all like, as a person who wants to start an agency, even if you have one now, you either have money or you have time. Right. So if you're spending all your time working on clients and your profit margins are so low that you have no money left, well, then you're not in a scalable business model at all. Like, you just need to, you need to stop what you're doing and think about how are you going to build this and how are you going to grow this? So from day one, I always knew. Well, actually, I read the book the E. Myth. I'm sure you've read that as well, right?

Yes.

That's a favorite from Dr. Gerber and how he talks about if you're going to build anything that's going to be scalable, that can be reproduced and kind of grow by itself. Well, you need to put things in practice to say, hey, here's so to speak, like the employee handbook and here's how you follow things. So we didn't physically go through and create a mission statement, a business plan, all those things. I was always the type of person that said, hey, I'm going to value speed above everything else and I'm going to pivot as soon as I figure out that things don't work the way that I hope they were. Because I know there's a way to get everything to work marketing wise. It's just the execution that it comes down to. From there, you only have really two options. Either one, you try to plant seeds off your business. And what we've done is again start from the get go. And it was very, very slow in the beginning with our own content marketing, but it now has been snowballing. And you have to realize too that if you don't charge enough from your clients to have wiggle room of a certain profit margin, then what do you expect your growth to come from? One of the things that we did in our blog post, which was in our first year, I kind of did a review what we learned and stuff like that, we grew from zero to $100,000 a month. And here at the end of two years, we're at 300,000. And one of the main things that was from like that still holds so true today is that charge enough to never charge extra. So if you already set your minimums as far as what you're charging your client to say, hey, I have enough wiggle room to hire a person immediately after the first client, that's awesome, right? But you can't. It's kind of like the chicken and egg thing. You can't do that unless you've established some kind of thought leadership that allows you to charge that much. Right? Because we were really fortunate with content marketing. A person reads our blog, they're so impressed by it or the post that they're reading that we're their only agency that can potentially work with them. They haven't reached out to anybody else. Whereas if we did our own PPC marketing, we would be compared to all the other ads of other PBC agencies that are on Google, for example. So that's the biggest thing from day one is that we charged more than the average agency out there. Even if we had no experience or we didn't have any thought leadership or brand equity yet. I still kind of just did it and see what happened. And people kept saying yes, so we just kept rolling.

I love that reading that post, that was one of the points that you made that really stuck out to me. Because if you get a bunch of agency owners in a room, it's just a matter of time before scope creep comes up. And then it's just complete on complete on complete. Just charge enough. And then people are like, well, I can't win business. And it's like, well, yeah, if your value proposition sucks, if you don't have any trust established or any authority established with your prospects, you can't win business. Unless it's price maybe, but if you've done those things right, you can still win business. And then the retention rate of clients where you're not constantly. We can't do this. We need to charge you more for that. It's just a challenge. So I think that's an awesome takeaway.

Yeah, it's super tough, right? Because we. And I don't think this was on purpose by me at all, but I was very, very fortunate to say we're starting a PPC agency where things are pretty black and white. And again, like, we're charging enough to never charge extra. So if a client want to do Facebook ads or they don't want to do display retargeting or create another landing page, we would do all of it. Because at the end of the day, if we found that launching this type of campaign or launching retargeting on Facebook was going to help them get more results, well, then it ties back into the retention. So maybe for that month, you're not making as much profit off that one client, but you turn a corner performance wise, that will make them stay with you for at least another three, six months. So at the end of the day, it doesn't really matter for you to be nitpicky about charging them extra here and there for these small things. And that's why that retention portion is so important. We can get clients. We have about 80 clients right now. We get about 100, 150 leads a month right now. So a lot of them are not, you know, part of who we want to work with, and that's okay. But when we do get the ones we want to work with and they're a good fit for us too, we make sure that nothing's holding us back. Like, we want to make this white glove where if we think that we want to launch something and it's going to get them faster results, we're not going to wait and wait for them to prove us charging them more because most likely they're going to say no. They're going to say, hey, you know, work with what you have and give me results first before I want to go, you know, spend more. And that's. That's logical. Right? And so that's the biggest thing that I was like, let's eliminate that from the beginning and make sure that we don't nickel and dime anybody, but we, again, we charge them enough to never need to charge extra. And there are some clients on our roster right now where we're doing above and beyond the work of what we originally set out to do. But end of the day, everything is evening out. We're still doing very well.

Right. That's awesome. I think that a mix of Strategic and really tactical stuff is really helpful for people. So I have just maybe a couple tactical questions on the marketing side of things. You guys are using Intercom for live chat on the front of your website. You also. The GET proposal CTA is kind of prominent throughout the site. The leads that are coming in. Are you seeing a real uptick in live chat stuff or is the get proposal the primary source of leads or is it content offers from blog posts or blog subscribers?

Yeah, great question. It's still. The git proposal is still the number one channel. I think the Intercom, like the proactive auto message like chat greeter function that they have is super cool. We can talk about that. It just gets the conversation started and then you kind of get people to de anonymize themselves and then they're more willing to talk because you've kind of got your foot in the door. So the biggest thing with the proposal side was when it comes to ppc, most agencies want to evaluate like audit an account, which sounds very negative and aggressive for like a first impression thing. It's kind of like expecting a client to give you access to their bank account. And so we're like, well, what can we do to lower the threat in the eyes of the visitor? We tried get an audit or get an evaluation, get pricing, but then found that the GET proposal was the most efficient one, just performance wise. And then the cool thing with Intercom is that depending on what blog post or what page on our site that the visitor is on, we ask a question that's very easy for them to answer and still allows them to stay anonymous. So at least it gets the conversation started. And usually in the past I would have been. A lot of agencies will say, hey, thanks for coming on our site. Let me know if you have any questions. It's kind of like that person in the clothing store that you kind of wave off because you're like, hey, I don't need any help, I'm just looking, you know what I mean? So if you're using that same methodology on your website, people are going to ignore you. So instead, as a person who works in a clothing shop, you might do better off saying, hey, we just got this new shipment of clothes and I think it'll look great on you. Can I show you real quick? They're not going to say no, they're going to like, sure. Same thing with your automatic greeters that you have via Intercom or whatever chat software you have. So you kind of either go through for the jugular right away, which We've done recently and got a lot more people to reply back. Or you ask them questions that give like a numeric answer, like how soon are you looking to work with a PPC agency question mark? Or what's your biggest challenge right now when it comes to PPC as an example? And you allow them to answer and then you just got to make sure that you're there to then reply and then you can get the conversation started and see again if you can get them to give you their name, email and phone number eventually. So you can take this conversation offline and over the phone. So those are the main two things that we've been testing here recently and it's performing really well for us. Wow.

I think that's a great insight. Just a really specific question as opposed to the general one. The general one's almost like just a slightly easier contact form, right?

Exactly. And people ignore those because it's expected. Right. So if you have an automatic greeter or automatic message question that's related to the blog posts or reading, that would be perfect. That's preferable. Right? Because you got to treat it as if literally you are in like your website is like a storefront and you know that a person is in the Apple Store and they're looking at the iPads, so you're not going to ask them, hey, do you have any questions about our products? You're going to say, hey, this iPad's on sale, yada yada yada. And then you're going to make it specific because you can read their body language in that way. So it's, it's like a poor man's version of behavioral marketing right now.

I love it. I love it. That's great. Is there, do you have like, do people take like, hey, you're going to be manning live chat during these four hours or is it just a group of people? How do you guys manage that on the back end?

It actually goes all to me and it goes to the Intercom app. And so the cool thing about Intercom is that if Intercom sees you, don't reply right away. It gives the visitor the option to put in their email to say, hey, you know, Jonathan will get back to you. Or the team at Client Boost will get back to you in a few, you know, carry this message offline by putting your email address. So most of the time I have like 50 messages over the weekend that I haven't gotten to. But most of our Intercom message actually email subscriber newsletter gatherings as well. So we do you know, use Intercom, Zapier and mailchimp to connect all together. So it's kind of automated. So we say, hey, we're coming out with a new version of this blog post. Would you be interested? And most people say yeah, of course. And they put in their email address. So it's a way to grow that email list as well.

Cool, dude, that's awesome. Thank you for sharing those details. If anybody's listening and you go look at Intercom, look at the pricing and that scares you all. Look at drift as well as a free to get started at least alternative.

Yeah, Another option I would recommend is autopilot and Olark as well, to be honest.

Great. Well, let's shift gears here a little bit away from the marketing side of things and to the process side of things because you guys have experienced growth faster than the vast majority of agencies. And one of the things that comes with growth and success is also some growing pains and figuring out how to, how to onboard new people and bring new people into the team and be able to service clients. What does kind of centralizing knowledge or processes look like?

So we actually use a tool called lessonly. So it's actually lesson ly and it's just a week long kind of get your feet wet kind of thing. It doesn't do much. It's kind of like reading the rule. Anything you do onboarding wise, that's a training program, like treat it as a sport right. If you never played it or like you're listening to the rules of a board game for the first time, you're all saying okay, eff it, like let's just get going, I'll learn as we go. That's more the approach that we take. So we're saying we want you to be part of kickoff calls, we want you to be part of regular client weekly calls. We want you to be able to send the updates and reports. So a new hire from the PPC side is actually kind of like a leech, so to speak, on a current account manager. And the only goal of that person is to help the current account manager out and then by osmosis learning themselves. And that's very non structured, but it's kind of. You put a person in the deep end of the pool and say, hey, learn how to swim as fast as you can. And that's kind of like the tough love approach that we have here so far. Now I think over time we'll make that more formal, but so far it's been working really well. But at the same Time, like you said with the growing pains, we've done so many pivots and just saying, oh, yeah, this doesn't work well, or we get feedback from a client, or we purposely reach out to them for feedback and want to get their honest opinion on certain things and how we adjust there too. So most of the things that we're doing now are just like, how do we get smarter for retention rates to improve and things like that as well. And so we can talk about that too. But yeah, it's pretty. They go through that lesson leap program and they kind of just, you know, go into battle with an account manager and that's how they learn.

Wow, I like that. Beyond the onboarding phase, is there. Do you guys have like a documented. Hey, here's what we. Obviously there are things that are going to be customized on a, on a per client basis. But yeah, generally speaking, someone comes on for PPC and CRO, here are the processes that we take them through. Is that stuff documented or do they just kind of learn that through that onboarding experience?

A little bit. A little bit through the onboarding experience. And then also like I've done, it's funny because most of like the webinars or speaking engagements I do are like perfect learning material for our own team. And so I'm like, hey, just watch this webinar that I did kind of thing. So it is not that structured in that way, but we do have like some best practices and some blueprints we follow. And then. And then from there it kind of like you said, depends on the client and how they go through it. But again, most importantly, and this is something that I've seen a lot from other agencies is that we kind of want to go in and ask the questions as if we have like a cough that's been lasting for too long and we're afraid that we have. It sounds really dark, but like we're afraid we have lung cancer. So what we'll do is we'll go to the client and ask them, hey, are you making more money? Right? That's all we care about at the end of the day is that are we able to make them more money? And sometimes that answer isn't great. But if we ask them early enough, we can treat it and be much more in the clear. The biggest things that we do, that kind of drives the learning experience for our account managers, but also the execution side is, are you making more money with us? Our fee included? Yes or no? Let us know. If no, then we have to talk internally about how do we change that up? And can we scale you? Meaning as we hit your goals, are you okay to expand? Do you want to grow? And that's something we handle in the sales process. But that one question, are you making more money? Is something that so many marketing agencies don't ask. And if they can't tie it back to that, whatever they do, they become dispensable, which is the downside. That's why a lot of agencies struggle with retention rates, or what they deliver can't be tied back quickly enough to money being made or leads being generated or whatever it may be. And that's a challenge. So that's something that we focus on very, very aggressively for our clients. That kind of helps us give our account manager that North Star on what they should be focusing on.

Right. That's a powerful question. Obviously, the fear that holds people back is, well, what if the answer is no? When the reality is if the answer is no, it's not like the client's just going to skip over that forever.

Right? Exactly. And that's the thing, too. A lot of clients won't even tell you if you don't ask. And that's the problem, too. They'll just eventually say, oh, hey, we're done. You know what I mean? Or in the contract length, they're just saying, hey, here's my notice. And you ask your own account manager, what happened? Like, let's have a postmortem here. And they're like, I don't know, I thought everything was great. Well, did you ask them that question? And they're like, no, well, okay, let's start with that and take it from there. And so that's like you said, that's a lot of people struggle with that.

Right. What does, like a new client account, what does the team structure look like? We've had some agencies who are like, hey, everyone's got a different skill set. We pull people in kind of on an agile basis as needed. And other people have kind of the pod structure. How do you guys organize that?

Yeah, so we have a hybrid of those two. You just said. We actually just started doing a pod structure where it's two account managers to one designer. And then the expectation is that all account managers will know everything. Search, social, display, video. When it comes to ppc. Now, some have more strengths in one than others, which is fine, but we also want them to kind of again, learn from each other and why we have that pod structure as well. So that's kind of how we have it set up. So there's no. I learned too. Like, if we have somebody who's really, really great at social, well, I want, you know, if that person fills up, then that's a challenge. Because usually we do a lot of different parts of PPC channels for our clients. Not just social, not just search, but all the above. So I wouldn't want to think that I'm stuck and I can't bring on any more clients because that person's filled up. So that's why we kind of say, hey, you're going to be challenged in all aspects as an account manager here, but for the sake of your own growing and for the sake of you just getting better at your craft. So that's kind of how we have it set up.

That's awesome. I've got. And I'm kind of jumping all over the place here, but I've got a question. This is completely unrelated to the team structure, but more to the team dynamic and the culture side.

Yeah.

What are some of the things that you do to intentionally. To build culture or shape the culture?

Yeah. I think I personally play too much myself. You can ask anybody here. People don't get their work done on purpose because I challenge everybody at Mario Kart, I just walk out and I'm like, you're done. And I sound very much like a dick right now, but I'll pull the plug of their monitor. And I'm like, you can't work anymore. You have to come play with me. But I'm kind of joking. But I'm also. They think that I'm serious at the same time. So it's a very weird balance, but that's on the kind of extreme. So I do that a lot. I go out and we go to lunches. We have like, a bartender come in. They. They know that I love to spoil at the same time. And the people have been here, too, just because of our growth, have seen a lot of, you know, their own raises happen really quickly as far as their promotions happen as well. And so the cool thing that we do here is we tie it all back to transparency. Everybody knows exactly how the company is doing on a monthly recurring revenue basis. And I say, hey, you can't make more money unless the company is making more money first. And that comes down to your retention and how you're able to do that. So I give them the ownership of their clients that they're working with, and then from there, it's on them to either increase the value of those clients or just keep them on board. And so they feel very much a part of that. And also tying it back to saying, hey, if we go down in revenue, you're not going to lose any potential money or anything like that. But just know that I want you to be, I want you to have your skin in the game because that's fair, that's logical. And I think that, trust me, able to show them exactly how we're doing the downfalls and the wins and the losses. We do that on a monthly basis and look at them and any bigger pivots, I like to call them, that we're doing as a company, kind of make them feel involved too. So trusting them, getting their feedback and then actually using that feedback to make changes, I think makes them feel very, very involved. And then we just have a ton of fun. Like we're going out and doing. We're having a masseuse come in, a bartender come in, we're taking a party bus to go do laser tag and then we're going to go to Dave and Buster's after for like our two year anniversary. So, yeah, we have a lot of fun. If that answers the question.

Yeah, no, I mean, there's obviously, I think the culture thing obviously all starts with your own brand and the type of people that you bring on. But then what you do to promote and cultivate the values of your agency are a big deal. So that's cool. I was asking that question just hearing what people are actively doing because the culture thing has become a huge buzzword, especially in the agency space over the last couple years. And, and then asking people like, well, what specifically are you doing to help promote that is always, always interesting to hear what people are doing and I love learning from that.

Yeah, I think, I think the people we have on board either help like amplify that or they suffocated or they get suffocated themselves from the culture. So we actually had a person leave not that long ago saying that, hey, yeah, you guys are just playing too much. I'm like, all right, that's fine, we'll keep playing. And you know, for me, I want to invest in our people here too. And being able to do that comes with like what I talk about, like that transparency and the honesty.

So.

So a lot of times too, like, I have been told from people who work technically for me that I'm playing too much and I'm like, thank you. You know, I love that feedback. Like I need to adjust that and play less and have them more of a focus. So it's such a two Way street. But it comes from like walking the walk, not just talking the talk too. And I think you can ask anybody here on the team too, that they feel very empowered with what they do. And also knowing that like, hey, I'm a, I'm a person. I tell everybody, like, hey, I don't have it figured out. We're learning as we go along. You need to help me get better at what I do and I need to help you get better at what you do. And that's all. We're a team. And I think a lot of people appreciate that. And that trust is the kind of seed to the culture and then the culture takes care of itself. Right?

That's awesome. Well, this one, this is going to be my last kind of off the wall question for you.

Go for it.

The sneak attack here. I'm curious to know. This is another question I like asking is about what the first kind of what an average morning, like first hour. But take that and apply that liberally. That could mean like the literal first hour or like what does a normal morning look like in your life? What are the routines that you go through to prepare for the day and to lead your team?

Oh, man. So the only thing that I really get ready that I've started to, it starts from home where I just like, I lay out what I'm wearing the next day so I don't have to worry about. I can just get out the door, right, and focus. But then from the get go, the entire day is just me constantly reprioritizing what I'm doing. Because like a new person comes in, they say, okay, we're ready to go. Sign us up, like we want to get started. Or I'm working on a course with like Conversion XL that I just finished, for example, on the PBC side. So it's kind of all up in the air. And the cool thing is I've been wearing a ton of hats, literally wearing just one right now, which is kind of cool. And I want to keep it that way. But over time, as we've gotten more and more people here, they're taking over their own individual side. So I was doing sales and marketing and even some account management. Still to this day, where that's going to be more and more something I can put on somebody else's shoulders to carry on. It usually just starts with looking at my email inbox or if I don't have anything planned on my calendar and I know that I need to get to something, I'll write down a post it note of Three things that I want to get done and then that's where I kind of focus. Try to focus religiously, but then again, I get distracted by Mario Kart. So it's always. It's a tug of war.

Got to balance it.

Yeah, exactly.

It's cool to hear. It's just cool to hear everyone's got a different way that they kind of structure things. And actually, I mean, one of the recurring themes is trying to, I guess, minimize the less impactful decision making that you have to do in the morning. So things like laying out your clothes, a super simple thing to do, but laying out what you're going to wear the next day, you're saving that decision making power for the following day for the things that actually matter, so.

Exactly.

That's great. Now, I don't know how Mario Kart, using some of your decision making power there, works into that equation.

It doesn't. It taps me from all energy and it frustrates me if I don't win. And lately I've not been winning. And that's more of the reason too, that we kind of put like a specific time frame on when you can play Mario Kart and when you can't, because it just helps everybody out.

I was just gonna ask, do you play any games other than, other than Mario Kart?

So back in the day, I used to be a big, big, almost addict to Diablo 2, if you know that game.

Yep, yep.

I would actually go on ebay, buy what they call mule packs, where it's like they filled up the character with, with items that, you know, are rare or like, unique. And then I would pay like 30 to $50 for that just to kind of speed my way through the game. And it's kind of the problem that you have, like with the iOS games now, like the Clash of Clans, like, oh, you gotta wait until you get more resources. So don't. Like, I can't do those kind of games because I'll just, I'll just pay my way ahead and not, you know, be patient at all. Yeah, so. But that was my big thing. And in Denmark, they had these things called Net cafes, where if you didn't have great Internet at home, you can go to this place where people just played Counter strike or Diablo 2, whatever. And so I would spend like all my money at those cafes and just like, you know, drink Coke and eat pizza all the time with my friends.

That is hilarious. I didn't know if I was going to get. If I was going to get. No, I'm the kind of guy who, like, the only reason I play one game is because that's the only game that I know. So I'm so much better at it than everybody or the kind of guy who spreads the resources around a little bit.

I tend to focus on one thing at a time and then try to do them very well. But like I said, with Mario Kart, it's been kind of like a losing, losing battle as of late. So I might just quit it all together.

Well, Jonathan from Craigslist from Denmark playing basketball. Craigslist, Mario Kart. We've kind of touched on a lot here, and I really appreciate you coming on and being willing to share. I think I feel like I could just throw off the wall questions at you for two hours here, but want to respect your time and really appreciate making time to come on, man.

For sure. No, thanks so much for having me. It's been super fun. Thank you for listening to Inbound Agency Journey. You can find the show's notes for Today's episode@doinbound.com podcast. Again, that's doinbound all one word.com podcast. If you enjoyed this episode, head over to itunes to subscribe or leave us a review of the show.

Until next time.

Remember, life is a journey. Keep moving forward.