How to use MISTAKES to improve your business

Errors are the best indicator of our process success or failure. So this is actually what I recommend. If you're just going to pick one, pick this one as your way of improving your processes. Just start writing down when things go wrong. Then after a month or a quarter or a year, look back at all of the finished issues you had, all of the mistakes you had over the year, look back at them because you've logged them as they happened, and then learn from them. Find a way to prevent that problem in the future. I find that a lot of people, when they get into business process building, they start just building based on hypothesis. They think this could be helpful. And so they're creating SOPs and checklists and templates, which is great, but they're creating them based on a hypothesis that may or may not be true. What I like about this is that when you start creating equipment and building systems based on actual errors that happened, you know you're solving a real problem, because these things happen. And in all likelihood they will happen again unless you build or refine your system to prevent them.