This is a YouTube video titled "HubSpot CRM Implementation Friction #Shorts" containing a monologue discussing common challenges people face when adapting to new systems like HubSpot, particularly resistance to change and the mistake of trying to make new software work like old software. The speaker addresses organizational and individual reluctance to change during system implementation.
I think one of the biggest friction points that people are going to. Not going to, that every day people deal with when implementing any system is unwillingness to change. And that's either from an organizational standpoint or from a just an individual standpoint. Like, it could be something you're willing to do. One of the biggest mistakes that I've seen people make is let's say they've been working with mailchimp for years and then they get handed HubSpot. What they try and do is make HubSpot work like mailchimp, and it's like, don't do that.
