This is a YouTube video titled "HubSpot Service Hub Conversations and Tickets [HubSpot Update]" containing a single-speaker presentation from December 2, 2022. The speaker explains new features that link conversations and tickets more closely in the HubSpot Service Hub, demonstrating how closing or reopening one affects the other, and highlighting user control options.
Hey, friends. Another cool service hub update. Conversations and tickets are now more closely connected than ever. So if you close one, the other one closes, and if you reopen one, the other one reopens. Check this out. So here I am on a conversation for my ticket help. And if we go over to my ticket board, we can find that ticket here. If I drag it over closed. Check this out. Check this magic. See if I'm fast enough. There it is. This ticket was closed, and now it's gone. And so that's pretty fun, but. And the same is true, if you close the conversation, then the ticket will close, too. If you don't like that, if for some reason you want to close this conversation but not close the ticket, you can close the conversation here, and that ticket will stay open. So that's just a little thing we've done to make everything make a little more sense, be a little more closely connected. Check it out. Let me know what you think. Let me know if you have any questions.
