A short product demo (YouTube transcript) showing new custom survey options in HubSpot Service Hub: industry-standard NPS (locked/uneditable for benchmarking) and an editable CSAT with three smiley-face responses and optional follow-up questions. The presenter demonstrates creating a custom feedback survey in the UI and invites viewer feedback.
Hey friends. It's been a minute since I talked about custom surveys inside of Service Hub, but they just keep getting better. And now we have industry standard CSAT and NPS things you can use in your custom feedback surveys. Check this out. So here I am on my feedback surveys page. I'm going to create a survey and we're going to go fully custom here and we'll just make sure we'll link. That's fine. And now on this page, notice we have a couple of new options here. CZAT and nps. And the NPS one. Look, we pull this over and look. You cannot edit this. And if you're wondering why can't I edit this? Well, we have a little why can't I edit this thing explaining that this is an industry standard question asked the same by every company that uses it. And if you use it this way, then you have a benchmark you can compare yourself to other companies with, which is great. Or if we want to remove that and add the CSAT one, a little more flexibility. With csat, you can edit this if you want, but you have the three smiley face options and you can ask follow up questions as needed. This is now live. Check it out. Let me know what you think and let me know if you have any questions.
