HubSpot Updates: Journey Automation, Scoring, Campaign Assets

3 Apr 2026 · 40 min
40:12

In this episode of the HubSpot morning show "Wake Up with Customer Platform," hosts Chris Carroll, Casey Hawkins, and guest George B. Thomas walk through a slate of recent HubSpot product updates and betas. They start with Journey Automation, a private‑beta visual canvas for end‑to‑end marketing journeys, discussing its purpose, early‑access caveats, and the need for test contacts. Next they cover the Breeze Prospecting Agent, an AI‑driven research and outreach tool for sales ops, admins, reps, and AEs, noting its new multi‑profile support, bulk research, and AI‑generated emails while flagging data‑cleanliness concerns. Phone number property validation is introduced, allowing format rules and default country codes to improve data quality. The Breeze Content Agent’s AI landing‑page builder is examined, with emphasis on brand‑guideline adherence and the need to verify theme compatibility. OneSignal’s integration now auto‑creates users via HubSpot workflows, enabling immediate push, SMS, and in‑app messaging for new contacts. The new Forms editor gains global lifecycle events (onReady, onSubmissionSuccess/Failed, onInteraction) for deeper developer customization. Call summaries are expanded with AI‑generated insights for recorded/transcribed calls. AI‑assisted A/B testing for landing pages lets HubSpot suggest variant content. Scoring rules now let users refine which associated records contribute to a score, adding granularity. Pop‑ups can auto‑close after a form submission, improving UX. A Help Desk ticket timeline panel surfaces merges, workflow actions, and status changes within the ticket workspace. Finally, a new library category lets users attach documents, videos, and playbooks to campaigns, aligning sales and marketing assets. Throughout, the hosts intersperse personal reactions—enthusiasm, skepticism about AI output, concerns over data hygiene, and jokes about steak—to illustrate real‑world implications for HubSpot admins, marketers, sales teams, and developers.

Chapters

More from George

youtube.com

The 5-Piece AI Content System Your Marketing Team Is Missing

5mo ago
youtube.com

Welcome to our live show!

5mo ago
youtube.com

Plan Your HubSpot Schema Before It's Too Late

5mo ago
youtube.com

Campaigns Don’t Fail… Systems Do | Campaigns Recap

5mo ago
youtube.com

Campaigns in HubSpot: From Reporting to Operations @ the HubSpot Admin HUG 🐙

5mo ago
youtube.com

Campaigns at the Admin HUG 🐙🚀

5mo ago
youtube.com

Data Quality @ the HubSpot Admin HUG 🐙

5mo ago
youtube.com

Welcome to our live show!

5mo ago
youtube.com

HubSpot App Objects: When to Use Them and How to Get Approved

5mo ago
youtube.com

Create Your HubSpot App Project: Dev, Prod, and App IDs

5mo ago
youtube.com

Spring Cleaning Your HubSpot Data 🧼 Data Quality Recap @ the Admin HUG

5mo ago
See all content