This is a YouTube video titled "HubSpot's 'Chat Flow Feedback Surveys': Enhancing Customer Engagement with Surveys" created on November 22, 2022. The content features a single speaker demonstrating new features in HubSpot's Service Hub Professional Enterprise, specifically the addition of customer satisfaction (CSAT) surveys within chat flows for both bots and live chats to collect user feedback.
Got another great update for you, Service Hub Professional Enterprise. Users in chat feedback surveys are now a thing. So check this out. So here I am in chat flows, and this works for both bots and live chats. Either way, whatever sort of chats you have going on your website, you can add feedback surveys. See this column here? So if we edit, this is a live chat, but it works for bots too. Like I said, we're editing this chat experience. If we go to options down at the bottom, we have the option to add a CSAT survey. And you can select an existing survey or you can just click the Create new survey button. And it just created survey number five for me. That's awesome. So I can save this. And now if we go back to the chat flows page, that customer satisfaction survey is now connected to this, this chat message and will be displayed in chat. So. So when the chat ends inside the chat pane, the survey will come, little smiley faces to say how you feel, and you can start collecting data on how your chats are going. This is again Service Hub Professional Enterprise. It's live now. Check it out. Let me know what you think. Let me know if you have any questions.
