This is a YouTube video titled "HubSpot's Customer Portal Update: Show Customized Ticket Statuses to Your Customers" containing a single-speaker update from December 22, 2022. The speaker, Xiaoxia Xu, explains a new feature in the customer portal that allows customers to see customized ticket statuses beyond just open or closed, enhancing ticket visibility for users.
Hey friends. Got an update to customer portal that's about a month old now, but I'm just finally getting to it because there have been so many other updates. And so let's talk about it here I am inside customer portal settings which are tucked away under websites way down here at the bottom Customer portal. And historically up to this point, you've only been able to show the customer portal is where your customers can log in and see the status of your tickets. You've only been able to show open or closed status for those tickets. So they can see all their open tickets, all their closed ones. Now, if you've customized your ticket statuses, you can opt to show those to your customers so they can see what status your tickets are in. It's just a radio button. Click that and save. And now they will see more statuses inside their portal. This is now live. Like I said, it's been out about a month. Check it out. Let me know what you think and let me know if you have any questions.
