This is a YouTube video titled "Master Process Mapping with Just 4 Simple Symbols" containing a presentation or tutorial explaining how to map processes using four basic symbols: square, diamond, rounded rectangle, and arrow. The speaker guides viewers through the steps of process mapping, focusing on leads and customer interactions. The content was created in April 2025.
So I'm going to be going today through. Somebody hears about what we do and is interested in it. In other words, they are a lead to. They're a happy former customer. Now that we have our beginning and end, we need to start filling in the steps in between. To do that, we've got four symbols we get to play with. The four symbols we're going to use are a square to mean a step, a diamond to mean a decision, a rounded rectangle to mean a start or a stop, and an arrow to connect things together so we can see the general direction.
