This is a YouTube video titled "Process Vs. Operations: What’s the difference?" containing a monologue or presentation discussing the distinctions between operations and process consulting, focusing on the intangible benefits and challenges of process consulting in business strategy and project management. The content appears to be a single speaker explaining these concepts without dialogue.
Operations is a lot more generalist. It often requires a lot more skills around people. Process is both above and below operations in the sense that it works inside the processes of project management, but it also guides the overall business strategy. It's rare to be both. The problem with process consulting is we're dealing with intangibles. In many cases, what you're getting from a process consultant is cost that don't happen. It's a ghost. Almost reduction in mistakes and the amount of time and stress associated with them is what can happen when you start building out process. But it's hard to say, oh, that's worth $2 million until you actually start going into an individual company and looking at what their mistakes have been and how much those have cost them in terms of time and money.
