The 4 essential KPI types - all 4 are a must
20 Dec 2023
Four types of KPIs matter for any role: quality, quantity, process adherence, and work ethic. Skip one and you're missing half the picture of whether someone's actually doing the job well.
Four types of KPIs matter for any role: quality, quantity, process adherence, and work ethic. Skip one and you're missing half the picture of whether someone's actually doing the job well.
I've coached somewhere close to 100 companies and no one's ever been able to stump me on getting three to five KPIs per seat. So the simplest way to look at it is there's always a quality element, there's always a quantity element, there's always a process element, and there's always a show up and do good work element. You know, if you think about any seat, an entry level seat, there's quality, there's quantity, and there's follow the process and there's show up and do good work, right? And so that's four KPIs right there that are always available in some form or another. And the reality is this is another area where I have a little disagreement with the U.S. you know, they say everybody has a number. I'm like, no, if you just focus on one number, it's going to be to the detriment of another number. Right? We focus on quantity. Okay? Then you're going to have a quality issue. You focus on quantity and you focus on quality. But you know, maybe the person's not following any of your processes. That's obviously going to be an issue.
