A project manager explains why implementation success depends on change management and end user behavior, not just the tool itself. The focus shifts from rolling out software to helping people actually adopt it.
Somebody in my position at any other type of implementation agency may be spending a little bit too much time talking to the decision maker, talking to the agency owner about why an implementation may be beneficial. And the important mind shift that Zenpilot has done a really good job of is focusing on the change management and the behavior change aspect at the end user level. We've created content and meeting agendas so specifically for the end user, because those are the people who are supposed to be using the system. And so by giving them the tools necessary and by making it as easy as possible and as efficient as possible and as beneficial as possible for the end user, those team members, to use the system, then if that change management, that behavior change, the distance between old way of doing things and new way of doing things shortens quite a bit. As a client coach, we position this change as a benefit to the end user and.
