A founder reflects on scaling a company without established processes. As the client base grew, the lack of clear systems became a real problem. Building tangible processes became essential to managing that growth.
We realized that as much as we wanted to say everything was working smooth sailing and perfect, we realized we were growing faster than, you know, our company size. Obviously, we went from this small clientele to very quickly growing into over 200 borderline, 300 different clients, for all intents and purposes. And so what we realized is we did a lot of things the same way or similar ways, but putting it into tangible processes where we could say, this is exactly what we do and this is the way we do it, either every time, and this is how we adjust. If that's not working, that didn't really exist for us.
