George B. ThomasYour Human-Centric Business Growth Coah on Leadership, Marketing, Sales, and HubSpot Strategies

Voice of Customer: Listen, Simplify, Evoke Emotion, Transform

Name: Voice of Customer: Listen, Simplify, Evoke Emotion, Transform
Uploaded: 2022-10-01T16:23:10Z
Channel: George B. Thomas
Description: This is a YouTube video titled "Voice of Customer: Listen, Simplify, Evoke Emotion, Transform" containing a motivational or instructional talk focused on…

1 Oct 2022

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This is a YouTube video titled "Voice of Customer: Listen, Simplify, Evoke Emotion, Transform" containing a motivational or instructional talk focused on the importance of listening to customers, simplifying complex feedback, evoking emotion, and building transformational systems. The speaker encourages rethinking processes based on customer insights. The content is a monologue without multiple speakers or mention of George B. Thomas.

Then I'm going to plus one the Listen to your customers, ladies and gentlemen. Seriously, I mentioned it earlier, if you don't have a voice of customer system in place, I need you to do that. And then when you can actually hear your customers, I want you to start thinking, how can I simplify the complex from what I'm hearing? How can I evoke emotion from what I'm hearing? How can I build a system, processes that are transformational instead of transactional based on what I'm hearing? And then I want you to stop, rethink everything and ask yourself, is it possible.