This is a YouTube video titled "What to do when clients use the wrong channels." It contains a conversation between two speakers discussing strategies for managing client communication preferences and enforcing agreed-upon communication channels to ensure effective collaboration and avoid misunderstandings.
How do you respond.
If there's agreed upon channels of communication? Let's say, you know, communication on ClickUp is okay, but via Slack, you know, we try to avoid that.
So I think the natural tendency for most people is just to ignore it, like, oh, they'll get the message if I just passive aggressive don't respond to it. And then we get on the next call and say, oh yeah, I kind of remember seeing that, but it wasn't in where we agreed to. And that's the worst way to handle it. The best way to handle it is to say, hey, I saw this come through. Answer it there, but be super clear, hey, this channel is not monitored. All future communication needs to go through this and that'll get you a faster response. And just lay out the why. And then ultimately, if that's a repeat offender, you know, the most drastic version is you're not cooperating. We don't want you as a client anyways is normally the truth. So we're just going to fire you or you've got a business decision to make to say and communicate clearly to them. This is beyond the scope and the what we'd agreed to originally. And so you can either pay this exorbitant amount more to keep doing what you're doing or you can get in line. Do you want to move forward with that? No, actually, I'd rather just learn how to communicate in the way that we need to.
