George B. Thomas walks through HubSpot Service Hub, a customer service platform that combines ticketing, live chat, knowledge base, surveys, and automation. The tool integrates all your support channels so teams can manage customer issues without jumping between apps.
A service hub has grown into kind of this all in one, obviously toolkit. It's, it's, it's about delivering exceptional customer service, but it's also become really about communication. And dare I even say that when I think of the service hub, it's like relationships and there's a lot of things that have been built in and added over the last six months to a year that you might have been sleeping on it and you're like, holy crap, I didn't know that it, it did all that. And, and what I would say is I want people to think of it as a bridge between the teams and the customers that they have to service and, and the tools that they need, like ticketing, live chat. Liz, you mentioned knowledge base, customer feedback surveys, the automation as part of the tool. And, and so like, think about how can we support or service these humans in a way that it just becomes seamless and in HubSpot's words, delightful. That's, that's how I would say it.
