George B. Thomas shows why relying on one person's memory to run your business breaks down fast. When a team member goes on vacation, nobody knows how to invoice clients, handle support tickets, or launch the new course. The solution: document your processes so anyone can step in.
Oh, hey, by the way, I'm getting ready for vacation. Just checking everything out. Should be good to go. Thank you so much.
Do you need me to cover for you while you're out of the office?
Well, yeah.
Okay, what exactly does that mean I have to do?
I mean, you know, the normal stuff. Invoicing clients, customer support tickets, filming YouTube videos. Oh, and don't forget, we are opening Process Driven foundations next week. So you gotta get that whole course ready.
Wait, wait. I know we've done this before. A few times, but I've never done it. What exactly am I doing and when am I doing it?
Well, what do you mean? What? You've been here for years, you don't know what I do?
I mean, yeah, I know what you do, but I don't really know how to do it. Can I just call you while you're on vacation? You can kind of like walk me through it over the phone.
I'll cancel my flight.
