A marketer shares how working with Zen Pilot changed their approach to customer service and team collaboration. The speaker praises the personalized support they received and how it improved their marketing role.
To the world, you may be one person, but to one person, you may be the world. Zen Pilot made us feel like we were the only client, and they were our world. I couldn't tell you if I didn't already know. The Zen Pilot team has more clients, I would think, are you sure we're not the only ones? Because I feel like I'm taking all your time being in my role and being in marketing. We've dealt with every span of vendor customer service you could think of, and I have never felt more like you're so responsive and you're so personal about your approach to everything and not just, hey, well, we tell our clients this. When you have this problem or this question, it was, I see what you need this for. I see how you want it to work. So let me help you make it work. This is the way you have always done it, but try this. And once I was on board with it, I was like, I can't wait to convince my own team to be a part of this, because I didn't know we could be so much better.
