The deal lives in the seller’s story

In this brief sales coaching clip, Guillaume Black argues that weak answers stem from weak questions. He critiques closed yes/no questions like “Is the price negotiable?” and emphasizes that they lead to dead‑ends. Instead, he advocates using open, motivation‑focused questions to uncover the seller’s story, motivations, deadlines, and pressures (e.g., “What’s got the vendor thinking about selling?” or “What happens if they don’t sell by Easter?”). By understanding these factors, a salesperson can engage in a genuine, curious conversation and craft solutions that address the seller’s real problem. Black also recommends presenting multiple options rather than a single price, allowing the seller to choose a path that fits their situation, rather than forcing a simple yes/no decision.










