Jacqueline Snyder separates care from control for business owners. Care means leading for excellence and customer experience. Control is fear dressed up as responsibility, showing up as micromanagement and checking every detail.
So many product-based business owners tell themselves that they should still touch everything because they care. You have to stop confusing control with care. Caring says, I want the business to be excellent. I want my customer experience to be strong and the quality to be there. My values to be reflected and things done well. But control says, so I have to check everything. I have to approve everything. I have to be copied on everything. I have to be the backup plan for everything. Fix everything and make the final call on everything. So do you hear the difference? One is leadership and one is fear. Fear dressed up as responsibility.
