Shannon, Operations Manager at The Local Guys, walks through the franchise training program. Three days cover policies, marketing, and the CRM system, then trainees shadow franchise partners on real jobs. After that, ongoing phone support and check-ins keep new franchisees confident running their business.
Hi, my name's Shannon and I am the Operations Manager here at The Local Guys, and I'm gonna tell you a little bit about how we run our trainings. We've made it really nice and simple and we've separated it into two sections. So the first part is our administration and business training, and the second part is our infield training. In our admin training, what we're gonna go through is how to run your day-to-day business. On day one, we go through a bit of the policies, the procedures, what I like to call the dos and the don'ts, and then we go into a bit of the accounting and crunch some numbers numbers and show you how to make sure your bookkeeping is up to date. Then on the next day, we have a little bit of fun on day 2, and we go through a bit of marketing, showing you how to get yourself out there, how— showing you all the tools that you need in terms of making sure that your business is front and center and making you the expert in your local area. Then on day 3, it is the crux of running your business. So we go through our CRM and we show you exactly how to make sure that you're quoting your customers, invoicing them, scheduling everything, what you're going to be doing day to day in the admin side of making your business run. Then bit that everybody loves, they go out on field with our franchise partners. So we show you everything that you need to know about how to do the jobs that you're going to be doing. From going out with real franchise partners on real jobs, you get to see exactly what you're up against. So you'll get to interact with customers, you'll get to troubleshoot, you'll get to see live action of what you're actually doing, and we'll put you through everything that you're going to be seeing when you're out there running your business. Now after training, you are not by yourself. We are only a phone call away, and our support team is here to help you if you do forget something or if you just need a bit of reassurance. We have plenty of support tools in place, and we will catch up with you as well on regular intervals to make sure that you know that you're on the right track. Our priority with training is to make sure that you feel confident that you can leave training and know that you're capable and ready to go out there and smash it. I'm coming with you.
