This content was created by Laura Goodrich. This content was uploaded by Laura Goodrich. This is a YouTube microlearning/training clip titled "Remote Leadershift Moment-Reflective Listening" (uploaded/created 2020-12-14). The excerpt is an English coaching/role-play conversation for remote leadership training: a facilitator (SPEAKER A) asks MARILYN (a coachee) to envision project success, and MARILYN describes a virtual hardcover book debut for her book "Pat the Cat" timed with her birthday. A third speaker (SPEAKER C) then explains the reflective listening technique and its value in coaching and remote leadership. The content focuses on reflective listening skills and coaching outcomes.
I was about to ask you a final question about your project. Have time for one more?
Shoot.
If you could see 6 months into your future, describe what the successful completion of your project would look like.
Okay, I'll be honest. I see myself at a virtual book debut. And my family and friends are there, but there are so many business contacts because they've heard about my project and they're interested in my books. Hardcover! And oh, I see that my book is called Pat the Cat. Pat is a therapy cat for a depressed widower, by the way. It's based on a true story.
Thank you, Marilyn. That is so helpful. If I heard you right, you want to have a virtual book debut for your published book titled Pat the Cat? I love that, by the way. For family, friends, and business associates who are there on Zoom, and the first printing will be hardcover.
Yes! Oh, and this just occurred to me. I'd like the book launch to coincide with my birthday, which is in 6 months. Perfect.
Oh, I'm so excited! You can only learn by listening and then reflecting back what you've heard. Reflective listening is one of the most important skills in the coaching conversation. The reflective listener hears a message and then reflects back in a, here's what I heard, or, let me repeat that back to you, type of statement. Reflective listening also lets you check for clarity, ensures mutual understanding, and enables the team member to more clearly articulate ideas. The result of the coaching conversations is a stronger relationship, the main ingredient of great leadership. Remote Leadership, a virtual process of coaching and microlearning videos for this new normal in leadership.
