Louis CarterFounder and Chief Executive Officer, Best Practice Institute · Founder and CEO, Best Practice Institute - Most Loved Workplace® | Organizational Psychologist | Creator of AI Workplace Intelligence and Employer Branding Platform

Coaching Leaders and Companies to Become Even Greater - The Process

13 Aug 2021 · 2 min

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2:01

In this presentation, Louis Carter outlines the "Love Leader Full View" – a nine‑step leadership framework designed to co‑create supporter lists and run facilitated team meetings. He walks through the core activity cycle: ask for advice, reflect, thank, respond briefly, conduct a cost‑benefit analysis, implement the change, and then demonstrate the change. Carter cites research showing that the number of follow‑up check‑ins dramatically influences observable behavior change. One follow‑up yields little or negative impact; two follow‑ups remain under 20% positive change. Positive outcomes rise sharply after three to six follow‑ups (over 40% positive), reaching about 60% after nine or more check‑ins. The data are presented as a compelling argument for sustained, repeated engagement to achieve leadership effectiveness and goal attainment.

Chapters

The Love Leader Full View process, this whole process of co-creating lists of supporters all the way to the facilitated team meeting. Again, it's, you know, this sort of, this 9-step approach. It's a lot to leadership effectiveness. It's a lot to achieving your goals. It's a real sport. It's something that is, it's not done overnight. You have to actively engage and do it. Here it is in another view. In this leadership model activity, to perform an observable activity, ask for advice, reflect on it, thank, respond briefly, then do the cost-benefit of what you should change, and then do the change and show the change. This is what the research speaks about that shows— that speaks volumes. This is what I believe speaks volumes in this research. Here's what it is. It's incredible. So if you follow up with somebody about your change and ask them for a rating, um, once, um, they'll say you have no positive change. You do it twice, it's less than 20% positive change. You seem like you did worse if you follow up once or twice. Now, uh, you get greater than 20% positive change as you go into 3, 4, 5. You get greater than 40% positive change if you do follow-up 6, 60% if you go 9 times, and 12 times is 60% more positive change. Here's the actual stats on it. You'll see down the middle there, zero, that's no follow-up, and you see the negative 1, negative 2, number 3, negative 3, little bit of follow-up, you still get the zero with the negative 3s. Now you're moving on to some, Moving into the, the ones, frequent. Moving into the one and twos, now consistent. Now you get to the threes, and that's significant, over 60%.